Détails du poste


International   •  CDI   •  Mise à jour le 02/08/16

Bullet points

  • Ensure an organized follow-up of incoming emails
  • Excellent problem-solving skills

À propos de notre client

Our client is a leading international technology company, well-known in the Luxembourg market.
To support its growth and to develop its team, this company is currently searching for a Technical Customer
Services Officer for the European market

Description du poste

As a Customer Service Representative, you will be in charge of the following responsibilities:

- Developing a deep understanding of the technical devices & services offered by the company
- Assist all clients with their technical questions and requests (information, advice or problems)
- Record all demands and complaints in the database of the company
- Diagnose and find solutions concerning the technical problems occurred
- Test solutions and fix problems
- Ensure an organized follow-up of incoming emails
- Maintain a high quality services to customers

Profil recherché

You are interested by new information technologies? You enjoy having contact with customers and finding solutions?
You might be the ideal candidate for our client!

The skills needed for this position are:
- Perfect command of English. Any other languages will be considered as a strong asset
- Interest for all the new technologies / technical mindset
- Excellent communication skills (oral and written)
- Client-orientation
- Excellent problem-solving skills
- Stability and attention to detail
- Empathy

Conditions et Avantages


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